Terms of Service

1. About these terms

These Terms of Service ("Terms") govern your use of grafter.ly, a field-service operations product operated by Grafterly Ltd, a company registered in Scotland ("we," "us," "our").

By creating an account or submitting a signup request, you agree to these Terms. If you do not agree, do not use the service.

We can be contacted at hello@grafter.ly.

2. The service

grafter.ly is a software-as-a-service product for trade businesses. We provide tools for managing enquiries, jobs, quotes, invoices, and payments.

The service is currently in early access. Features may change, and availability is not guaranteed. We will give reasonable notice of significant changes where possible.

3. Your account

You are responsible for keeping your account secure. You must not share your sign-in link or allow others to access your account without your permission.

You must be at least 18 years old and authorised to enter into contracts on behalf of any business you represent.

4. Acceptable use

You must not use grafter.ly to:

• Store or transmit content that is unlawful, harmful, or fraudulent.
• Attempt to gain unauthorised access to our systems or other users' data.
• Use the service in a way that interferes with other users or degrades performance.
• Resell or sublicense access to the service without our written permission.

We reserve the right to suspend or terminate accounts that breach these terms.

5. Your data

You own the data you enter into grafter.ly — customer information, jobs, quotes, invoices. We process it on your behalf and in accordance with our Privacy Policy.

You are responsible for ensuring you have the right to store any personal data you enter (for example, your customers' contact details) under applicable data protection law.

6. Payments

Subscription pricing will be communicated before any charges are applied. Payment is processed by Stripe. We do not store your card details directly.

During early access, the service is provided free of charge. Pricing will be introduced with reasonable notice before any free-access period ends.

7. Availability and liability

We aim to keep grafter.ly available but do not guarantee uninterrupted access. We are not liable for losses arising from service downtime, data loss, or errors in the product — except where such liability cannot be excluded under UK law.

To the maximum extent permitted by law, our total liability to you in any 12-month period is limited to the amounts you have paid us in that period (or £100 if you have paid nothing).

8. Intellectual property

grafter.ly and all associated software, design, and branding is owned by Grafterly Ltd. These Terms do not grant you any licence to reproduce or distribute it.

We do not claim ownership of the data you upload or create.

9. Termination

You may close your account at any time by contacting us at hello@grafter.ly. We will delete your data within 90 days of account closure.

We may terminate your account if you breach these Terms, with notice where reasonably practicable.

10. Governing law

These Terms are governed by the laws of Scotland and the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.

11. Changes to these terms

We may update these Terms from time to time. We will note the date of the most recent update at the top of this page. Material changes will be communicated to registered users by email with reasonable notice.